Return and Refund Policy
Tips Before Shopping
At Auxfun, we are dedicated to ensuring a positive shopping experience for our customers. To help you make informed decisions, we provide comprehensive product descriptions, precise measurements, high-quality photos, and product videos. We kindly request that you carefully review all product details and specifications before making a purchase. If you have any questions or need additional information about our products, please don’t hesitate to contact us at [email protected].
60-Day Warranty
Upon delivery of your package, we offer a 60-day after-sales warranty. During this period, if you encounter any quality issues with the product that are not due to misuse, we will provide a free replacement service.
Order Cancellations
We typically process and ship orders within 1-2 business days. Our cancellation policy is as follows:
- Before shipping: Please contact us at [email protected] for a free cancellation.
- After shipping: Unfortunately, we cannot cancel orders once they have been shipped. You may return the package to our warehouse, but please note that return shipping costs are the responsibility of the customer. Contact us at [email protected] to obtain the relevant warehouse address.
Return Policy
Due to the intimate nature of our products, we only accept returns for items that are unopened and have intact packaging and tags. This policy ensures that each product remains brand new, prioritizing the health, safety, and peace of mind of our customers.
Once a package is opened, the products are considered used and cannot be returned unless they are defective.
If you wish to return a product, please follow these steps:
- Within 30 days of purchase, email us clear pictures of the unopened package.
- After we confirm the package’s status, we will provide you with a return address.
- Ship the item back at your own expense.
Please allow 2-3 weeks for us to receive and process your return. For updates on the status of your return, please contact us at [email protected].
Scenarios Covered by Our Return Policy
Our return policy applies to, but is not limited to, the following situations:
- Duplicate orders due to customer error
- Change of mind
- Incorrect product purchase
- Product no longer needed
- Price-related returns
For any questions or concerns regarding our return and refund policy, please contact our customer support team at [email protected].